FAQs

Is KISMET affected by COVID-19?
Yes. Read all about it here, including news about free shipping, gift cards, giving back and creative ideas to support small businesses for free. Logistically, I am facing some production challenges, but if an item is in stock here, it's available to ship.

Orders are prepared and shipped as quickly as possible, but due to the unpredictable nature of COVID-19 please keep in mind delivery times may be impacted as the situation develops. I can't guarantee shipping times, but you'll receive an order confirmation and tracking information once your jewelry has been dropped off to begin its journey. Strange times, indeed! Stay safe, friends.

The item I want says the pictured piece has been sold... Tell me more about "made-to-order" items.
If the item you want has a "the pictured item has sold" message, then the specific item in the photo is no longer available. Under non-COVID circumstances I would be happy to create a new one like the original just for you, however at this time my production is impacted and I cannot offer made-to-order items.

Do you take custom orders?
Due to COVID-related production challenges, I'm unable to offer custom orders at this time.

Is your jewelry available in stores?
KISMET is always looking for great retail partnerships. If you're interested in carrying a selection of my jewelry or wish to collaborate on an exclusive collection, let's talk. Keep up with where we're currently available on our Stockists page! 

So this jewelry is made of glass... can it break?
Smaller items (like stud earrings) are pretty tough to break. Larger items and thinner pieces are more at-risk. But with a little mindfulness you shouldn't have a problem! Learn more about KISMET jewelry care here.

A Note About Finishes
All of KISMET's glass jewelry has been handcrafted by yours truly. A number of factors can affect the outcome, including particles on the glass prior to fusing and slight variations in firing intensities and schedules. I get "surprises" all the time! There may be variations in your piece and even between two earrings. Usually these are subtle, and every piece for purchase has met my own high standards prior to listing. Each item is a one-of-a-kind work of wearable art.

A Note About Metals
I've worked hard to source the metal components from reputable suppliers who know and share the metal makeups of their wares. I use hypoallergenic metals and metal mixes and some sterling silver, avoiding nickel and lead. This information can usually be found in each product's description, but if you need additional information, give me a shout and I'll work to answer your questions. 

A Note About Eco-Consciousness
Seeking eco-friendly solutions and striving for sustainability is something I'm intentional about. When I pursue new supplies, packaging, display or product, impact on the environment is always a consideration. 

I’m currently working to secure a recycled sterling silver supplier, and have plans to prototype a recycled glass line this fall. Also note that the glass in your jewelry is recyclable. If you fall out of love with your piece, I hope you pass it along to someone else to enjoy. Barring that (or if it accidentally breaks) it can go in the recycling bin.

Finally, if you have a hot tip for an earth-friendly resource or supplier, I'm all ears!